Shipping & Store Policies
ABANTU VILLAGE SHIPPING & DELIVERY
We ship in 1-2 business days worldwide!
Orders are shipped in 1-2 business days Monday-Friday unless the item is on Pre-Order, custom order or special delivery delay is stipulated on the order item. Orders placed on the weekend and statutory holidays are processed on the next business day.
All shipping is at a flat rate of Priority shipping (2-3 business days) $25 via Canada Post.
Expedited Shipping for International orders:
Orders can be tracked after the package has left Canada. Prices vary depending on weight and final delivery location. Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office for further information concerning custom duties or fees.
Canada Post Express 3-5 Business days
Canada Post Priority 6-10 Business days
*Please track your package through your local post office website. There you will be able to use the tracking number provided to you though email to check the status of your order. Once your package leaves the country we are unable to track it for you.
*Please note that we will not be able to alter your order after it has been fulfilled. Most orders are fulfilled within 24-48 hrs (Mon-Fri) after the order has been placed
In the instance that Canada Post tracking states that your package has been delivered but you have not received your items, please allow 2-3 additional business days for the delivery of your item(s) After that time period, if you still have not received your package, contact us at firstname.lastname@example.org. Upon notification from the customer, we will open a case with Canada Post. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or give you store credit. A refund will not be issued.